The purpose of this questionnaire is to provide a basis from which Planning Authority can formally assess its performance. All licensed Agents are encouraged to complete this form as it is from your feedback that we can improve. Type * Architect Draughtsman Engineer Surveyor How many planning applications have you submitted to the Planning Authority so far this year? * Less than 5 More than 10 More than 15 More than 20 More than 25 Amongst these applications approximately what percentage are; Approved * % Refused * % Withdrawn * % In process * % How often were you requested to make changes/resubmissions to plans that you have submitted? * Less than 5 More than 10 More than 15 More than 20 More than 25 Majority of these applications has been conveyed a final decision within what timeframe? * Less than 6 weeks 6 to 8 weeks More than 8 weeks Did you contact any referral agencies for any pre-planning advice prior to submitting a formal planning application? * Yes No How do you follow up on the status of planning applications that you have submitted? * Online system By calling Wait for the Authority What difficulties (if any) do you encounter from Planning Authority whilst your applications are in process? What’s your overall view of the current services offered by Planning Authority Receiving Counter? * What’s your overall view of the current services offered by Planning Authority Services Bureau? * How would you rate the level of service that you have received from Planning Authority during the year 2015 to date? * - Select -12345 1 being lowest score and 5 highest score Are you using the e-planning system to submit all your applications? * Yes No Are you encountering any difficulty with the e-planning system? If yes, please state. Are you satisfied with the current process of Planning Applications? If no, state why. Licensed Agents should also take responsibility to monitor implementation of their plans once approved. What is your opinion on this statement? * Do you agree that we should have a Demerit points for Agents? * Yes No Do you consider that there has been any improvement in the way Planning Authority delivers its services since beginning of the year 2015 to date? * Yes No If yes, what area(s) do you think has been improved? * If no, what suggestions do you have that will enable the Authority to improve and serve Agents and Clients better? *
