Please score on a scale of 1-5, where 1 = "Not", 2 = "A bit", 3 = "No Comment", 4 = "Very" and 5 = "Extremely"
Communication
How satisfied are you with the ease of contacting the person you needed? *
- Select - 1 2 3 4 5
How satisfied are you with the clarity of information or advice provided? *
- Select - 1 2 3 4 5
How satisfied are you with the time taken to respond to telephone / email / letter enquiries? *
- Select - 1 2 3 4 5
How satisfied are you with how your telephone / email / letter enquiries were dealt with? *
- Select - 1 2 3 4 5
How satisfied are you with the time taken to respond to written / postal or verbal enquiries? *
- Select - 1 2 3 4 5
How easy is it to find information about Planning Authority? *
- Select - 1 2 3 4 5
How easy is / was it to understand content of the letters sent to you? *
- Select - 1 2 3 4 5
Quality of Staff Service Delivery
How satisfied are you with the knowledge of the staff you dealt directly with? *
- Select - 1 2 3 4 5
How satisfied are you with the courtesy of the staff? *
- Select - 1 2 3 4 5
How satisfied are you with the helpfulness of the staff? *
- Select - 1 2 3 4 5
How satisfied are you that the staff you dealt with directly showed interest in you and treated you as a valued client? *
- Select - 1 2 3 4 5
Quality of our Organisation Service Delivery
How satisfied are you overall, with the service you requested / received? *
- Select - 1 2 3 4 5
How satisfied are you with the speed in which the service was delivered? *
- Select - 1 2 3 4 5
How satisfied are you with the standard of service? *
- Select - 1 2 3 4 5
How highly are you to commend our services? *
- Select - 1 2 3 4 5
How likely are you to use our services again? *
- Select - 1 2 3 4 5
Problem Solving (optional)
How satisfied are you with the way a complaint / enquiry you lodged was resolved?
- None - 1 2 3 4 5
